Last updated: October 25, 2026
Request a return
You may request a return within 30 days after delivery. Before sending anything, email CSlvtong@163.com with your order number, the item you wish to return and the reason. We will review your request and provide return instructions. Parcels sent without prior approval may be refused. The return address below is for approved returns, not the address printed on your incoming parcel.
Return eligibility and packaging
For a change-of-mind return, the item should be unused, unworn, unwashed, undamaged and in the condition received, with its original product packaging, labels or tags, manuals, accessories and any promotional items supplied with it.
Place the product and its original retail packaging inside suitable protective outer packaging. Do not attach a shipping label, tape or writing directly to the retail packaging. Pack fragile items securely to prevent damage in transit. Incomplete, used, damaged-after-delivery or inadequately packaged returns may be refused or receive a reduced refund where permitted by applicable law.
Physical return address
After we approve your return, send the parcel to:
Auctum GmbH / Returned.online
Finowfurter Ring 45
16244 Schorfheide
Germany
This is the physical address for approved returns. Do not send a return to our registered business address or by cash on delivery. Include your order number or return authorization inside the parcel, and keep your shipping receipt and tracking information until the return and refund are complete.
Who pays return shipping?
For a preference-based return, including a change of mind or ordering the wrong item, size or quantity, you pay the return postage. Original delivery charges are not refunded unless applicable law requires otherwise. We do not charge a restocking fee.
If we confirm that an item arrived damaged, defective or incorrect, RoveFinds will give you the appropriate instructions and cover eligible, reasonable return-shipping costs when a return is required. Please do not purchase return shipping for such a claim until we have reviewed it and provided instructions.
Damaged, defective or incorrect items
Inspect your order when it arrives. If something is damaged, defective or different from what you ordered, please contact us as soon as possible, ideally within 7 days of delivery, with your order number and clear photos or video of the item, packaging and shipping label. We will review the issue and arrange the appropriate refund, replacement or other remedy. This suggested reporting period does not limit your mandatory consumer rights.
Refunds
After we receive and inspect an authorized return, we will notify you of the outcome. Approved refunds are submitted to the original payment method within 7 business days; your bank or payment provider may require additional time to post them. Contact us if an approved refund has not appeared after 10 business days.
Exceptions and consumer rights
Personalized goods, gift cards, final-sale items and opened personal-care or hygiene-sensitive products may be excluded from change-of-mind returns where disclosed before purchase and permitted by law. These exclusions do not remove rights relating to damaged, defective or incorrect goods. This policy does not limit any mandatory rights or remedies under the consumer laws that apply in your country or region.
Cancellations
Contact us as soon as possible if you want to cancel. We can cancel and refund an order before it has entered fulfilment. If dispatch can no longer be stopped, the return process applies. We will refund any order that we cancel because it cannot be fulfilled.
Need help?
Email CSlvtong@163.com with your order number. Never send your full payment-card details or password.
